FAQ

How can I localize my videos? Do you recommend subtitling or dubbing?

We are partners with Zoo Digital, a Netflix Preferred Vendor. We rely on Zoo’s cutting-edge cloud platform and multilingual network and voice artist. Combined with Dragoman’s top-caliber linguists, we proudly deliver highest quality in video localization.
Subtitling is a cost-effective and quick way of expanding your shows or video marketing assets to target market languages.
Dubbing is a high-end and prestigious service. Feel free to contact us to inquire which option better suits your needs.


How quickly can you connect me to a phone interpreter?

In 20+ language combinations (i..e English, Turkish, French, Spanish, Arabic, Urdu, Farsi, Bosnian, Romanian, Russian, Ukranian, etc.) within only a few minutes. We continuously strive to expand our network of trusted interpreters. Please contact our office for the updated list of languages and guaranteed level of services.


What is Dragoman Gold? Why should I choose Gold or Plus?

Dragoman Gold is our signature trancreation service. A senior translator, native copy-editor and a subject matter expert combine their skills to curate your content into the target language. Dragoman Gold assures highest quality with twice full review of translation.
Plus is similar workflow but with up to 30% review.
Choose Gold for corporate communication, branding and advertising content which will remain publicly available for a long time. It is the preferred by non-comprising communication professionals.
Choose Plus for efficient internal and external communication. Plus will provide added quality and native touch.


Why do you recommend Standard Translation for Aps & Games?

Apps & Games are developed in sprints; they need continuous delivery of translation. Dragoman’s Standard service involves a team of expert translators combined with QA professionals with a sharp error-eye. Our standard service guarantees lightning fast, reliable and cost-effective localization of your apps & games. Localize to reach more users and build your global mobile business.


Why Dragoman Plus is better for Patient reports?

Dragoman Plus is a three-step localization service including a native copy-editor. Plus is normally up to 30% review of translation. Patient reports are known for their repeat content up to 80% in some cases. It is therefore not necessary to pay more for Gold; plus would suffice. In addition to daily review of patient documents, our native copy editors also run monthly quality checks on our translation database to clear minor mistakes for further perfection.
Nevertheless, in the unlikely event of a brand-new report type, we run Gold workflow by default to assure flawless localization.


How can you guarantee internet connectivity for remote simultaneous interpreting?

Our interpreters work either in our office or at a tested & approved conference location. We have several dedicated broad-band fiber connections to enabled secure and smooth remote interpreting.
Our platform partner Interprefy has a robust array of servers across the globe. Schedule a non-binding free demo to experience Interprefy’s technical excellence together with Dragoman’s world class interpreters.


How many languages can you provide?

We have delivered translation and interpreting in 80+ language combinations with highest customer satisfaction since 2005. Our day-to-day business is 80% in English, Turkish, Arabic, Russian, Romanian, Albanian, Bosnian (Serbian/Croatian), French and German. Greek, Italian, Spanish, Farsi and Kurdish follow. The rest are typically once a month or quarter type of jobs.


Can I access 24/7 automated or semi-automated translation or interpreting services?

Absolutely, if you are referring to an automated workflow. Ask for a free Nubuto Customer Account from your project manager and start managing your translations on our mobile device.
Also download our free Simultele App, sign our end-user agreement and access to hundreds of phone interpreters in 20+ languages round the clock, round the year.


Can I review my translations live and real-time?

Yes, of course. Ask for a free Nubuto Customer Account to comment or review while your translations are being done. Our secure cloud platform is accessible on pre-approved customer devices.


How secure are your cloud platforms?

We are partners with multi award-winning platform providers XTM, Zoo, Interprefy and WeYi. They are trusted by some of the largest global corporations. For detailed security profile of individual platforms, i.e. SSL certificates, encryption, password, authentication and penetration tests, please contact our technical team.


Do you use machine translation?

Only for select projects and language combinations, and never without post-editing. Machine translation requires human training, review and editing; it is not a fully off-the-shelf service. We believe translation will be one of the last professions to be replaced by robots. We have invested in a number of domains and industries and willing to share our experience with you in cooperation with our solut.on partner Omniscien.